Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, email us at support@skeribikes.com. Once your return is approved, our team will provide the correct return address and shipping instructions for your specific case. Please do not send your item back before receiving these instructions.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

If the return is due to reasons attributable to the consumer, the consumer shall bear the shipping costs; the specific amount depends on the courier service selected.
If the received item is damaged or does not match the order due to reasons attributable to us, the consumer is not required to bear the shipping costs.

You can always contact us for any return question at support@skeribikes.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, like custom products (such as special orders or personalized items). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Return Condition

Your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refused Shipments/ Return to Sender

If you refuse delivery of an order that you asked us to ship to you, Skeri Bikes reserve the right to charge a flat fee of shipment fee and restocking fee of 15% of the original price of the product itself. If you refuse delivery, Skeri Bikes will treat your order as a return if it arrives back to us and issue a refund for the purchase price via your original payment method shipment fee and restocking fee of 15% of the original price of the product itself. Please note, in order to receive a refund, you must notify Skeri Bikes of any shipment refusal. Failure to do so will cause a significant delay in the receipt of your refund for any refused items.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at support@skeribikes.com.